♦ BECAUSE HOPE IS NOT A STRATEGY ♦ Prevention / Mitigation Resilience Hazard Mitigation PREPAREDNESS / PLANNING All Hazards Risk Assessments Training / Exercises Incident Management Planning Environmental Services Special Events Planning Continuity of Operations Planning (COOP) RESPONSE Command and Control Incident Management (ICS) Situational Awareness Crisis Communications Management Security Special Events RECOVERY Public Assistance Individual Assistance Power Outage Restoration Business Operations Center (BOC)